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Guest with Disabilities:
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Walt Disney World®
Disney Resort Rates
 

 
 
Booking Terms & Conditions
Walt Disney Travel Co., Inc.
     
Stay & Play in the Kingdom Travel is a Travel Consultant and Booking Agent. All reservations and packages book through us will be made directly with the Walt Disney Travel Co., Inc. All payments are to be made as outlined below.
   
RATES
  • All rates are subject to change until package is paid in full. After package is paid in full, rate is subject to change due to imposition of taxes or other charges of governmental authorities. All rates are in U.S. dollars.

BOOKING PROCEDURES

  • Package reservations are not accepted until confirmed by confirmation number.
  • Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking. Documents will be delivered via express service for reservations made 14 days or less prior to arrival and will incur an additional $10 fee.

PAYMENT PROCEDURES

  • A DEPOSIT must be received at the time of booking or the reservation will be automatically canceled. The amount of the deposit is $200 per reservation plus the price of any airfares which must be ticketed more than 45 days prior to departure.
  • FINAL PAYMENT is due to Walt Disney Travel Co., Inc. 45 days prior to guest arrival. Bookings made 45 days or less prior to arrival must be paid in full at time of booking.
  • FINAL PAYMENT can be made online with a valid credit card or can be sent to Walt Disney Travel Co., Inc., P.O. Box 409668, Atlanta, GA 30384-9668. For overnight delivery via private courier service only, send to: Bank of America Lockbox Services, Lockbox 409668, 6000 Feldwood Road, College Park, GA 30349. Travel documents are proof of final payment and, therefore, no confirmation/receipt will be sent to confirm final payment on the reservation.

CANCELLATION AND CHANGE FEES

  • For a cancellation made 44 to 6 days prior to arrival, there is a cancellation fee of $100 per package plus any cancellation fees assessed by hotels or other suppliers.
  • For a cancellation made 5 days or less prior to arrival, there is a cancellation fee of $200 per package plus any cancellation fees assessed by hotels or other suppliers. No refunds will be given to no-shows.
  • For a change made 44 days or less prior to arrival or that results in a rate change, there is a change fee of $50 per package plus any change fees assessed by hotels or other suppliers.
  • For changes, the change fees must be paid in addition to any increase in rate resulting from the change.
  • In addition:
    • If your air travel has been ticketed, there will be an additional cancellation or change fee per ticket equal to the higher of (i) $125 and (ii) the cancellation or change fee assessed by the airline. Please note that (x) cancellation of a nonrefundable airfare results in a charge equal to the entire amount of the airfare and (y) cancellation of a refundable airfare must be made at least 1 business day prior to departure.
    • Travel insurance is nonrefundable once deposit has been received. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.
  • If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded.

CHANGE PROCEDURE

  • Changes affecting outbound flights or first night's accommodations must be made at least 6 business days prior to arrival. All existing documents must be returned to Walt Disney Travel Co., Inc. via overnight delivery service and revised documents will be delivered express at an additional cost of $10.
  • Land portions of the booking cannot be cancelled without canceling the air reservations.
  • Airlines/hotels/suppliers do not permit changes in certain situations.

DOCUMENTS

  • Documents will be mailed approximately 40 days prior to arrival (after receipt of final payment). Nonrefundable airfare tickets will be mailed immediately after payment of that component of your package. Due to various restrictions, documents cannot be shipped to all locations. Title to the documents passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Any lost or misplaced documents will result in additional fees. Disney attraction tickets will be picked up by the guest at the hotel at check-in.

REFUNDS

  • No refunds will be made for unused admission tickets or features. Any refunds as a result of changes to the package must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process a refund. We reserve the right to make refunds in accordance with the method that payment was received.
  • No air refunds will be made after travel has commenced or if a flight is missed/delayed.

ATTRACTION TICKETS

  • Parks, restaurants, attractions and other recreation and entertainment are subject to change without notice and may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort.
  • Ticket media is not valid for special or premium events or other activities which are separately priced.

TRAVEL INSURANCE

  • Travel insurance is nonrefundable once deposit has been received. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.

GENERAL CONDITIONS AND RESPONSIBILITY

  • Walt Disney Travel Co., Inc. shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Walt Disney Travel Co., Inc., or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control.
  • Walt Disney Travel Co., Inc. reserves the right to decline, accept, or retain any guest as a participant in these packages at any time. If a package is cancelled by Walt Disney Travel Co., Inc., Walt Disney Travel Co., Inc. shall have no responsibility beyond the refund of all monies paid to Walt Disney Travel Co., Inc.
  • The terms and conditions of any transportation services provided by airlines shall be as represented by the airlines.
  • Name changes are not permitted; reservations and package components are non-transferable.
  • Terms and conditions are subject to change by Walt Disney Travel Co., Inc. without notice.

GOVERNING LAW

  • All sales of packages take place in and are consummated in the State of Florida. Reservations and bookings, all packages and services and these Terms and Conditions shall be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.

RESERVATION INFORMATION

  • All guests' full, legal names and children's ages are required at time of booking.

AIR ITINERARY

  • Flight schedules are not guaranteed. Walt Disney Travel Co., Inc. shall not be responsible for any airline schedule changes, delays, cancellations, or the airlines' failure to perform. Passengers are responsible for reconfirming all flights directly with the airlines. Seat assignments are not guaranteed. If seat selection is unavailable through the Walt Disney Travel Co., Inc., seats will be assigned at airport check-in. Juniors and children must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older.

CHECK-IN / CHECK-OUT

  • Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time.

CAR RENTAL

  • Voucher must be presented at the rental counter at the time of rental.
  • Renter must be at least 21 years of age, an underage fee of $25 per day will apply for renters 21 - 24 years and will be assessed at the rental counter.
  • Renter must present a valid driver's license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit.
  • Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage.
  • Drop off charges may apply if the vehicle is returned outside the state of Florida. Drop off charges may also apply if the vehicle is returned in Key West. Drop off charge is payable at the time of rental.
  • Child restraint seats must be used for children up to age 5. Child restraint seats must be requested at the time of booking for an additional charge. Seat belts should be used by all passengers.
  • Additional days, Additional Driver Fee, Infant Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra.
  • Other terms and conditions may apply.
     
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