Ticket/Cruise Contract
Your ticket is the Cruise Contract that is enclosed in every document package.
Carefully read your Cruise Contract as it contains important terms and conditions
that govern your cruise vacation. It must be signed by all Guests upon check-in
at a Walt Disney World® hotel or prior to embarkment at
the Disney
Cruise
Line® Terminal. In the event of conflict between the terms and conditions
contained in the Cruise Contract, these Terms and Conditions, the terms of any
Disney Cruise Line® advertisement or offer, and the oral or written representations
of any Disney Cruise Line® representative, the terms and conditions contained
in the Cruise Contract shall control.
Minor
Minors under the age of 18 not traveling with a parent or legal guardian
must be accompanied by an adult over the age of 21 in the same stateroom
and must
have the Cruise Contract signed by a parent or legal guardian. The signed
Cruise Contract must be received upon Walt Disney World® Resort check-in
or prior to
embarkment.
After 9 p.m. Beat Street and Route 66 are restricted to Guests 18 years or
older.
Baggage, Valuables, and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing
and personal effects without charge, not to exceed two bags per person.
All Guest baggage
must be stored in the Guest's stateroom and must be labeled with the Disney
Cruise Line® baggage tag. Dangerous or illegal articles
such as weapons, explosives,
oxygen, combustible substances or non-prescription controlled substances
may not be brought to the Walt Disney World® Resort
or taken aboard the ship. Any
such items shall be surrendered to the Master of the vessel at embarkation,
and may be disposed of at the sole discretion of the Master. You should
retain valuables such as cash, negotiable securities or other financial
instruments,
gold, silverware, jewelry, ornaments, works of art, photographic/video/audio
equipment or supplies, laptop computers, cellular phones, or other valuables
in your personal control as Disney Cruise Line® is not responsible for
damage to or loss of these items.
Deposit/Payment Information
A deposit is required to confirm a reservation. Vacation and
cruise packages are subject to cancellation if full deposit
is not received
in our office
within the option period specified at time of booking. Final payment
in the form of
a check or credit card (American Express®, MasterCard®, Visa®,
and The Disney Credit Card) must be received at least 60 days prior
to commencement of vacation package. Payment policy for group travel
may vary.
Cancellations/Refunds
Cancellations must be made by telephone or in writing. Changes to the vacation
commencement date or changes of Guest names will be considered cancellations. If the cancellation request is received 60 or more days prior to the vacation
commencement date, 100% of the amount of the vacation price paid will be refunded.
Cancellation requests received less than 60 days prior to the vacation commencement
date will be assessed cancellation fees as follows, regardless of resale of
stateroom or hotel room:
* 59-30 days prior to vacation commencement date, applicable deposit per
Guest
* 29-8 days prior to vacation commencement date, 50% of vacation fare per Guest
* 7 days or less prior to vacation commencement date, no refund
No refunds will be made in the event of interruption or cancellation by the
Guest after vacation commencement date. All appropriate refunds will be made
directly to the Guest's credit card account or through the Guest's travel agent
if the reservation is made through a travel agent. Disney Cruise Vacations
is not responsible for the receipt of refund moneys by Guests from their travel
agents. All travel documents including airline tickets must be returned before
refund processing can begin. Certain travel agents may withhold an agency cancellation
fee. For your peace of mind, we recommend the purchase of Disney
Cruise Vacations Protection Plan. Please note that changes made to overall party size may result in a change
to the rate.
Service Fees
Any changes or cancellations to your cruise vacation or Disney
Cruise Line® air arrangements may be subject to
additional fees including, but not limited
to, service fees for documents.
Claims/Notice/Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional
distress, or death of a Guest, or for loss of or damage to
any property of a Guest, may
be brought against Disney Cruise Line unless written notice
of such claim is provided to Disney Cruise Line® within
six (6) months after the date of the
event upon which such claim is based (within 30 days after
the termination of the cruise for a claim of property loss
or damage); and, no legal action
may be brought against Disney Cruise Line® for delay, detention,
personal injury, illness, emotional distress, or death of a
Guest, or for loss of or damage
to any property of a Guest, unless such legal action shall
be commenced within one (1) year from the date of the event
upon which such claim is based (within
one (1) year after the termination of the cruise for a claim
for property loss or damage), and legal process relating to
such action is served on Disney Cruise
Line® within 120 days after filing, notwithstanding
any provision of law of any state, territory, possession, or
country to the
contrary. All legal actions arising out of or relating
to a Disney Cruise Line® vacation shall be brought, if at
all, and maintained exclusively in and before any court
of competent jurisdiction located in Brevard County, Florida,
to the exclusion of courts located in any other county, state,
country, territory, or possession
whatsoever. The only exception to this choice of forum is when
and if Disney Cruise Line asserts a petition for exoneration
from or limitation of liability. Disney
Cruise Line®'s
liability for loss of or damage to property of any Guest
is limited to the amount
of $300 per Guest per voyage, unless upon embarkation
a Guest declares the true value of the property in writing
and pays 5% of the true value declared in excess of $300
to Disney Cruise Line®, in which case
Disney Cruise Line®'s liability will
be limited to the true value declared not to exceed $5,000.
All settlements will
be made based on actual cash value (replacement
cost, less depreciation) up to the U.S. $300/$5,000 limits
of liability to Disney Cruise Line®'s
liability. Losses due to ordinary wear and tear, perils
of the sea, and acts of God are not reimbursable. Disney
Cruise Line® provides an in-room safe for your
convenience; however, Disney Cruise Line® shall
in no event be liable for the loss of or damage to cash, negotiable
securities, gold, silverware, jewelry, ornaments, works of
art, photographic/video/audio
equipment or supplies, laptop computers, cellular phones, or
other valuables unless the same have been deposited with
the Master or other designated representative
who issued a written receipt. In the event of such deposit
Disney Cruise Line®'s liability for loss or damage thereof
shall be limited as otherwise provided
in this paragraph. Additional coverage may be purchased through
the Disney Cruise
Vacations Protection Plan, which is provided
through World Access Service
Corporation.
Walt
Disney World® Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World® hotels is normally after
3 p.m. For Guests arriving early, luggage arrangements can
be made so Guests can visit Theme
Parks or enjoy resort amenities. It is recommended that necessary
items including medications, in their original containers,
be packed in your day bag. Walt
Disney World® hotel check-out time is
normally before 11 a.m. Ship's embarkation begins at 1 p.m. Guests are required to be on board the
ship at least one (1) hour before scheduled sailing time
Included in Vacation Fare
Cruise vacation fares include shipboard accommodations
on a per-Guest basis, and all meals and entertainment as
provided on board the vessel. For 7-Night
Land and Sea Vacation packages, the fare also includes
resort accommodations, unlimited admission to all Walt
Disney World® Theme Parks and attractions,
except where separately priced, and unlimited use of the
Walt
Disney World® transportation system for the
length of the Resort stay. For parties reserving a Category
1 or 2 suite for more than 5 Guests, an additional Walt
Disney World® hotel room will be required at additional
cost.
Excluded from Vacation Fare
The resort portion of the fare does not include meals, beverages, or any other
item of a personal nature. The cruise portion of the fare does not include
shore excursions (including excursions to St. John), sightseeing, recreation
or meals ashore in the ports of call, gratuities, alcoholic beverages, soft
drinks, bottled water, laundry or valet services, or any other items not specifically
included. The fare also does not include airfare, ground or baggage transfers,
Government taxes and fees, which consist of all taxes and fees imposed by U.S.
and foreign governmental and quasi-governmental authorities, including without
limitation U.S. Customs and Immigration fees, ship passengers international
departure tax, airport passenger facility charge, flight segment fees, and
international arrival and departure taxes.
Theme Park Admission
For Guests who purchase a 7-Night Land and Sea Vacation
package, all applicable admission media will be provided
at the front desk of their
Walt Disney World® hotel
upon check-in. Admissions for the Magic
Kingdom® Park,
Epcot®,
Disney-MGM Studios, and Disney's
Animal Kingdom® Theme
Park, Blizzard Beach, Typhoon
Lagoon, Downtown Disney®, Pleasure
Island, DisneyQuest® Indoor Interactive Theme Park, and Disney's
Wide World of Sports™ complex
are valid from the day of Resort check-in through the day
of Resort check-out.
Admission
media are not valid for special ticket events or separately
priced attractions. The
type and features of admission media are subject to change.
Group Travel
Policies for group travel may vary. Please contact your travel agent for specifics.
Cruise Health Considerations
By boarding the Disney Magic® or Disney
Wonder®, Guests
represent themselves as physically and otherwise fit to
travel. If you have a medical condition
that requires you to take prescription medication or may
require you to obtain medical care during the course of
your cruise vacation, please consult with
your personal physician prior to traveling. For your convenience,
a physician and nurse are on call 24 hours a day on every
cruise to provide basic medical
services. The physician and nurse are not employees or
representatives of Disney Cruise Line® and
will charge their prevailing fees for services provided
at
your request. Decisions regarding medical care and treatment
are personal and confidential and as such, are strictly
between the Guest and physician and
nurse. Disney Cruise Line® is not
liable for any death, personal injury, illness or emotional
distress caused by
reason of any treatment, diagnosis, advice,
examination, prescription, or other service provided by
such medical personnel, or by the failure of such medical
personnel to provide any treatment, diagnosis,
advice, examination, prescription, or other service. The
ship's Master has the right at any time to require any
Guest to disembark for medical reasons,
and compliance is mandatory. Disney Cruise Line® reserves
the right to refuse passage to women who have entered their
24th week of pregnancy as of their
embarkation date, and cannot be held responsible or liable
for any complications relating to pregnancy. Please note
that strollers are available for rental
on board the ships and on Castaway Cay.
Holidays Shopping
Retail establishments in destination ports may be closed for certain holidays.
Right to Change Itinerary/Detention
Disney Cruise Line® may in its sole discretion and without
prior notice change, substitute, postpone, cancel, or deviate
from any scheduled sailing, itinerary,
or call at any port, and may substitute another vessel
for the ship, and shall not be liable for any loss or damage
incurred by Guest as a result of any such
change, substitution, postponement, cancellation, or deviation.
The Guest shall pay any and all expenses incurred if a
Guest is detained on board ship or elsewhere
at any stage of a voyage because of quarantine, port regulations,
prevailing applicable law, illness, or other cause.
Pets
No animals are allowed on board the ships except for service animals.
Refusal of Passage
Disney Cruise Line® may refuse to transport or may disembark
at any port any Guest who may be suffering from a contagious
or infectious disease, or ill
health, or whose presence in the opinion of the Master
may be detrimental to the comfort or safety of other Guests
or the crew, or who, in the Master's
opinion, might be excluded from landing at destination
by Immigration or other Governmental Authorities. In such
cases the Guest shall not be entitled to
any refund of fare or compensation whatsoever. Along with nearly all major cruise lines, Disney
Cruise Line® will not allow guests who have
been in or transited through Mainland China, Hong Kong,
Singapore
or Hanoi, Vietnam, within 10 days prior to the sail date
to board Disney Cruise
Line® vessels. The World Health Organization (WHO) and
the Centers for Disease Control (CDC) have issued travel
advisories
for people traveling from these
areas, and Public Health officials have advised that the
SARS virus appears to primarily involve people who have traveled
from or through these areas. Disney
Cruise Line® reserves
the right to refuse passage to women who have entered their
24th week
of pregnancy as of their embarkation date, and cannot
be held responsible or liable for any complications relating
to pregnancy. Infants under 12 weeks old will not be allowed
to travel aboard Disney Cruise
Line® ships.
Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to
the number of berths in that stateroom. Disney
Cruise Line® reserves the right to limit the number
of berths and single staterooms sold.
Ships' Registry
Ships' Registry: The Bahamas.
Transfer Information
For Guests that purchase the Disney Cruise Vacations Air
Program, ground and baggage transfers are included in your
vacation package to and from the Walt
Disney World® Resort (if 7-Night Land and Sea Vacation
has been purchased), Port Canaveral, and a Central Florida
airport. Guests who make their own air arrangements
may purchase ground and baggage transfers from Disney
Cruise Vacations, which transfers include transportation
between the Walt Disney World® Resort (if 7-Night Land
and Sea Vacation has been purchased), Port Canaveral, and
a Central Florida airport. Please note that those Guests who do not purchase
the Disney
Cruise Vacations Air Program or ground transfers
from Disney Cruise
Vacations are responsible
for all ground and baggage transportation to and from the
airport, Port Canaveral and your Walt Disney
World® hotel,
if applicable. We recommend that you allow
a minimum of four hours at the beginning and end of your
cruise for travel time, customs clearances, and security
checks at Port Canaveral and the airport.
Rates Subject to Change
Disney Cruise Vacations reserves the right to change all prices that appear
in this brochure without prior notice. Such price changes will not affect bookings
with paid deposit or timely final payment, except where the increase results
from increases in Government taxes and fees.
Infants
Children who are less than 36 months old on the vacation
commencement date will be charged for government fees and
taxes only, excluding air, when accompanied
by two full-fare paying adults in the same stateroom. Air
add-ons apply for children older than 24 months. Infants
under 12 weeks old will not be allowed
to travel aboard Disney Cruise Line® ships.
Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability.
Guests booking categories 4 through 12 will be charged 175% of the package
price. Guests booking Categories 1 through 3 will be charged 200% of the package
price.
Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney
Magic® and Disney
Wonder® have been primarily designated as non-smoking
ships. However, we recognize
that some of our Guests smoke. Therefore, to provide an
on-board atmosphere that also satisfies smokers, we have
designated smoking areas in many of our
lounges and on all open-air decks and private verandahs.
Disney Cruise Line® requests that all Guests observe the
non-smoking areas and refrain from smoking
pipes and/or cigars in any of the public areas. These requests
are made to provide a comfortable shipboard living atmosphere
for everyone
Vacations Providers
Magical Cruise Company, Limited (doing
business as Disney
Cruise Line®-Registered
Office: 3 Queen Caroline Street, Hammersmith, London, W6
9PE, England) DCL Island Development, Ltd., and Disney
Cruise Vacations are each separate entities
and are indirect subsidiaries of The Walt Disney
Company. Disney Cruise Line® is
the operator of the Disney Magic® and Disney
Wonder® ships. DCL
Island Development, Ltd. is the operator and
provider
of facilities and Disney's Castaway Cay.
Disney Cruise Vacations acts as the sales
agent for Disney Cruise Line® in booking
or confirming arrangements for passage
on the Disney Magic® and the Disney
Wonder®.
In booking or confirming arrangements for (a) air or ground
transportation or travel, (b) shore excursions, (c) tours,
(d) restaurants, or (e) other similar
activities or services, Disney Cruise Vacations acts
as sales agent for others who own, furnish, operate, conduct,
or provide such services and activities.
In booking or confirming arrangements for Theme Parks,
entertainment, and other services at the Walt
Disney World® Resort, as well as hotels, Disney
Cruise Vacations acts as a purchaser/reseller of such accommodations,
services, and activities. Disney Cruise Vacations shall
not be liable or responsible in any
way for any act or omission arising from or in connection
with such accommodations, services or activities. The liability
of the provider of such accommodations,
services, and activities may be governed by and determined
in accordance with limitations contained in applicable
tariffs, laws, conventions, or contracts
governing a Guest's relationship with such provider. Disney
Cruise Line® acts
as sales agent for others who own, furnish, operate, conduct,
or provide shore
excursions, tours, or similar activities or services,
and shall not be liable or responsible in any way for any
death, personal injury, illness, or emotional distress occasioned
by any Guest, or for loss or damage
to any Guest's property, which arises by reason of any
act or omission by providers of air or ground transportation,
shore excursions, tours, restaurants, hotels,
theme parks, or other similar services or activities. All
concessionaires and their employees operating on the Disney
Magic® and the Disney Wonder®,
including without limitation the health club, fitness center,
spa,
hair salon, and laundry are independent contractors and Disney
Cruise Line® is not responsible for any
such parties' acts or omissions in providing any goods or
services to Guests.
Accommodations for Guests with Disabilities
If you would like to request accommodations for Guests with disabilities, please
advise the reservationist of any special needs at the time of booking.
Walt
Disney World® Resort Room Location
At Walt Disney World® hotels, adjacent
rooms, connecting rooms, specific room location, and types
of rooms or bedding
are on a request basis only and are
subject to availability at the time of check-in.
These requests may result in additional charges to be paid
directly to the resort. Rollaways and cribs
are available at selected Walt Disney
World® Resort
hotels on a request basis for an additional charge, subject
to availability.
Pregnancy/Infants
Women who have entered their 24th week of pregnancy as
of their embarkation date will be refused passage due to
safety concerns. Neither a physician's
medical statement nor a waiver of liability will be accepted.
In addition, Disney Cruise Line® cannot be held responsible
or liable for any complications
relating to pregnancy at any stage. Infants under 12 weeks
old will not be allowed to travel aboard Disney
Cruise Line® ships.
Reservation Information Shared
Information provided in connection with this reservation may be shared with
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