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Disney Cruise Line® - Terms & Conditions
 
 

Ticket/Cruise Contract
Your ticket is the Cruise Contract that is enclosed in every document package. Carefully read your Cruise Contract as it contains important terms and conditions that govern your cruise vacation. It must be signed by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkment at the Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line® advertisement or offer, and the oral or written representations of any Disney Cruise Line® representative, the terms and conditions contained in the Cruise Contract shall control.

 

Minor
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same stateroom and must have the Cruise Contract signed by a parent or legal guardian. The signed Cruise Contract must be received upon Walt Disney World® Resort check-in or prior to embarkment.

After 9 p.m. Beat Street and Route 66 are restricted to Guests 18 years or older.


 

Baggage, Valuables, and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line® baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or non-prescription controlled substances may not be brought to the Walt Disney World® Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones, or other valuables in your personal control as Disney Cruise Line® is not responsible for damage to or loss of these items.

 

 


Deposit/Payment Information
A deposit is required to confirm a reservation. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. Final payment in the form of a check or credit card (American Express®, MasterCard®, Visa®, and The Disney Credit Card) must be received at least 60 days prior to commencement of vacation package. Payment policy for group travel may vary.


 


Cancellations/Refunds
Cancellations must be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations.

If the cancellation request is received 60 or more days prior to the vacation commencement date, 100% of the amount of the vacation price paid will be refunded. Cancellation requests received less than 60 days prior to the vacation commencement date will be assessed cancellation fees as follows, regardless of resale of stateroom or hotel room:

 

* 59-30 days prior to vacation commencement date, applicable deposit per Guest
* 29-8 days prior to vacation commencement date, 50% of vacation fare per Guest
* 7 days or less prior to vacation commencement date, no refund

No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's travel agent if the reservation is made through a travel agent. Disney Cruise Vacations is not responsible for the receipt of refund moneys by Guests from their travel agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain travel agents may withhold an agency cancellation fee. For your peace of mind, we recommend the purchase of Disney Cruise Vacations Protection Plan.

Please note that changes made to overall party size may result in a change to the rate.


 


Service Fees
Any changes or cancellations to your cruise vacation or Disney Cruise Line® air arrangements may be subject to additional fees including, but not limited to, service fees for documents.


 


Claims/Notice/Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress, or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line® within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and, no legal action may be brought against Disney Cruise Line® for delay, detention, personal injury, illness, emotional distress, or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year from the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line® within 120 days after filing, notwithstanding any provision of law of any state, territory, possession, or country to the contrary.

All legal actions arising out of or relating to a Disney Cruise Line® vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, to the exclusion of courts located in any other county, state, country, territory, or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability.

Disney Cruise Line®'s liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line®, in which case Disney Cruise Line®'s liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits of liability to Disney Cruise Line®'s liability. Losses due to ordinary wear and tear, perils of the sea, and acts of God are not reimbursable. Disney Cruise Line® provides an in-room safe for your convenience; however, Disney Cruise Line® shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones, or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt. In the event of such deposit Disney Cruise Line®'s liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Disney Cruise Vacations Protection Plan, which is provided through World Access Service Corporation.


 


Walt Disney World® Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World® hotels is normally after 3 p.m. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy resort amenities. It is recommended that necessary items including medications, in their original containers, be packed in your day bag.

Walt Disney World® hotel check-out time is normally before 11 a.m.

Ship's embarkation begins at 1 p.m. Guests are required to be on board the ship at least one (1) hour before scheduled sailing time


 


Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel. For 7-Night Land and Sea Vacation packages, the fare also includes resort accommodations, unlimited admission to all Walt Disney World® Theme Parks and attractions, except where separately priced, and unlimited use of the Walt Disney World® transportation system for the length of the Resort stay. For parties reserving a Category 1 or 2 suite for more than 5 Guests, an additional Walt Disney World® hotel room will be required at additional cost.


 


Excluded from Vacation Fare
The resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing, recreation or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers, Government taxes and fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, and international arrival and departure taxes.


 


Theme Park Admission
For Guests who purchase a 7-Night Land and Sea Vacation package, all applicable admission media will be provided at the front desk of their Walt Disney World® hotel upon check-in. Admissions for the Magic Kingdom® Park, Epcot®, Disney-MGM Studios, and Disney's Animal Kingdom® Theme Park, Blizzard Beach, Typhoon Lagoon, Downtown Disney®, Pleasure Island, DisneyQuest® Indoor Interactive Theme Park, and Disney's Wide World of Sports™ complex are valid from the day of Resort check-in through the day of Resort check-out. Admission media are not valid for special ticket events or separately priced attractions. The type and features of admission media are subject to change.


 


Group Travel
Policies for group travel may vary. Please contact your travel agent for specifics.


 


Cruise Health Considerations
By boarding the Disney Magic® or Disney Wonder®, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition that requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day on every cruise to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line® and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such, are strictly between the Guest and physician and nurse. Disney Cruise Line® is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription, or other service provided by such medical personnel, or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription, or other service. The ship's Master has the right at any time to require any Guest to disembark for medical reasons, and compliance is mandatory. Disney Cruise Line® reserves the right to refuse passage to women who have entered their 24th week of pregnancy as of their embarkation date, and cannot be held responsible or liable for any complications relating to pregnancy. Please note that strollers are available for rental on board the ships and on Castaway Cay.


 


Holidays Shopping
Retail establishments in destination ports may be closed for certain holidays.


 


Right to Change Itinerary/Detention
Disney Cruise Line® may in its sole discretion and without prior notice change, substitute, postpone, cancel, or deviate from any scheduled sailing, itinerary, or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by Guest as a result of any such change, substitution, postponement, cancellation, or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness, or other cause.


 


Pets
No animals are allowed on board the ships except for service animals.


 


Refusal of Passage
Disney Cruise Line® may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or infectious disease, or ill health, or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other Governmental Authorities. In such cases the Guest shall not be entitled to any refund of fare or compensation whatsoever.

Along with nearly all major cruise lines, Disney Cruise Line® will not allow guests who have been in or transited through Mainland China, Hong Kong, Singapore or Hanoi, Vietnam, within 10 days prior to the sail date to board Disney Cruise Line® vessels. The World Health Organization (WHO) and the Centers for Disease Control (CDC) have issued travel advisories for people traveling from these areas, and Public Health officials have advised that the SARS virus appears to primarily involve people who have traveled from or through these areas.

Disney Cruise Line® reserves the right to refuse passage to women who have entered their 24th week of pregnancy as of their embarkation date, and cannot be held responsible or liable for any complications relating to pregnancy. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line® ships.


 


Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line® reserves the right to limit the number of berths and single staterooms sold.


 


Ships' Registry
Ships' Registry: The Bahamas.


 


Transfer Information
For Guests that purchase the Disney Cruise Vacations Air Program, ground and baggage transfers are included in your vacation package to and from the Walt Disney World® Resort (if 7-Night Land and Sea Vacation has been purchased), Port Canaveral, and a Central Florida airport.

Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Vacations, which transfers include transportation between the Walt Disney World® Resort (if 7-Night Land and Sea Vacation has been purchased), Port Canaveral, and a Central Florida airport.

Please note that those Guests who do not purchase the Disney Cruise Vacations Air Program or ground transfers from Disney Cruise Vacations are responsible for all ground and baggage transportation to and from the airport, Port Canaveral and your Walt Disney World® hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time, customs clearances, and security checks at Port Canaveral and the airport.


 

Rates Subject to Change
Disney Cruise Vacations reserves the right to change all prices that appear in this brochure without prior notice. Such price changes will not affect bookings with paid deposit or timely final payment, except where the increase results from increases in Government taxes and fees.


 


Infants
Children who are less than 36 months old on the vacation commencement date will be charged for government fees and taxes only, excluding air, when accompanied by two full-fare paying adults in the same stateroom. Air add-ons apply for children older than 24 months. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line® ships.


 


Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking categories 4 through 12 will be charged 175% of the package price. Guests booking Categories 1 through 3 will be charged 200% of the package price.


 


Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Magic® and Disney Wonder® have been primarily designated as non-smoking ships. However, we recognize that some of our Guests smoke. Therefore, to provide an on-board atmosphere that also satisfies smokers, we have designated smoking areas in many of our lounges and on all open-air decks and private verandahs. Disney Cruise Line® requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are made to provide a comfortable shipboard living atmosphere for everyone


 


Vacations Providers
Magical Cruise Company, Limited (doing business as Disney Cruise Line®-Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) DCL Island Development, Ltd., and Disney Cruise Vacations are each separate entities and are indirect subsidiaries of The Walt Disney Company. Disney Cruise Line® is the operator of the Disney Magic® and Disney Wonder® ships. DCL Island Development, Ltd. is the operator and provider of facilities and Disney's Castaway Cay. Disney Cruise Vacations acts as the sales agent for Disney Cruise Line® in booking or confirming arrangements for passage on the Disney Magic® and the Disney Wonder®. In booking or confirming arrangements for (a) air or ground transportation or travel, (b) shore excursions, (c) tours, (d) restaurants, or (e) other similar activities or services, Disney Cruise Vacations acts as sales agent for others who own, furnish, operate, conduct, or provide such services and activities. In booking or confirming arrangements for Theme Parks, entertainment, and other services at the Walt Disney World® Resort, as well as hotels, Disney Cruise Vacations acts as a purchaser/reseller of such accommodations, services, and activities. Disney Cruise Vacations shall not be liable or responsible in any way for any act or omission arising from or in connection with such accommodations, services or activities. The liability of the provider of such accommodations, services, and activities may be governed by and determined in accordance with limitations contained in applicable tariffs, laws, conventions, or contracts governing a Guest's relationship with such provider.

Disney Cruise Line® acts as sales agent for others who own, furnish, operate, conduct, or provide shore excursions, tours, or similar activities or services, and shall not be liable or responsible in any way for any death, personal injury, illness, or emotional distress occasioned by any Guest, or for loss or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground transportation, shore excursions, tours, restaurants, hotels, theme parks, or other similar services or activities. All concessionaires and their employees operating on the Disney Magic® and the Disney Wonder®, including without limitation the health club, fitness center, spa, hair salon, and laundry are independent contractors and Disney Cruise Line® is not responsible for any such parties' acts or omissions in providing any goods or services to Guests.


 


Accommodations for Guests with Disabilities
If you would like to request accommodations for Guests with disabilities, please advise the reservationist of any special needs at the time of booking.


 


Walt Disney World® Resort Room Location
At Walt Disney World® hotels, adjacent rooms, connecting rooms, specific room location, and types of rooms or bedding are on a request basis only and are subject to availability at the time of check-in. These requests may result in additional charges to be paid directly to the resort. Rollaways and cribs are available at selected Walt Disney World® Resort hotels on a request basis for an additional charge, subject to availability.


 


Pregnancy/Infants
Women who have entered their 24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line® cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line® ships.


 


Reservation Information Shared
Information provided in connection with this reservation may be shared with governmental authorities.

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Disney Cruise Line® - Ship Registry: The Bahamas CST# 1022229-50
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